Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You will not be required to re-enter your shipping or billing addresses every time you order online.
You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again.
*Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
RomanceUSA was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct.
Afterwards, create a new order using the correct billing address.
If you still need assistance please contact us at out Chat or you may email us through here: Contact Us.
Online purchases made through RomanceUSA.com are valid for refund only within 30 days of the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail.
Refunds are only available for online purchases returned by mail.