ANSWERS TO YOUR QUESTIONS

Registration

DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
No, you do not. You can always check out as "guest". However, our registration process is fast, secure, free, and will save you time for future purchases. Click here to register.

WHY SHOULD I BECOME A REGISTERED USER?

Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You will not be required to re-enter your shipping or billing addresses every time you order online.
You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. 

*Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept the following forms of payment: Amazon Pay, American Express, Apple Pay, Discover, Maestro, Mastercard, Paypal, Visa, Visa Electron

IS BUYING ONLINE SAFE?
Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Orders

CAN I MODIFY OR CANCEL MY ORDER?

For security matters and for the secrecy of your items, we do not manage any order once it has been processed.
To cancel your order, please contact us via email at contact@romanceusa.com and we will cancel your order immediately. We are unable to cancel any orders that have already been shipped out. 

DO YOU RESTOCK ITEMS THAT ARE MARKED AS SOLD OUT?
Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. 

I CANNOT FIND THE ANWEAR TO MY QUESTION, HOW DO I REACH CUSTOMER SERVICE?
You can send a e-mail to: contact@romanceusa.com and our Customer Service Team will reply to you as soon as possible.
HOW DO I TRACK MY ORDER?
You can visit our Tracking Page and fill out the information asked. You will then be able to track your package by clicking here

Shipping Information

WHAT KIND OF SHIPPING OPTIONS DO YOU OFFER?

RomanceUSA offers standard delivery, express delivery, next day deliveryfor US domestic orders. View all of our shipping options and rates for your desired during checkout.

I THINK MY PACKAGE WAS LOST OR STOLEN, WHAT DO I DO?
We are not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.

Returns

WHAT IS YOUR RETURN POLICY?

Online purchases are valid for refund only, within 30 days from the ship date through our returns portal. 

7 days free returns

Final sale items cannot be returned or exchanged, unless required by law.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. 

View our Returns and Exchange Policy for more information.

HOW SOON WILL I RECEIVE A REFUND FOR MY RETURN?
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
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