Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You will not be required to re-enter your shipping or billing addresses every time you order online. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again.
*Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
For security matters and for the secrecy of your items, we do not manage any order once it has been processed. To cancel your order, please contact us via email firstname.lastname@example.org we will cancel your order immediately. We are unable to cancel any orders that have already been shipped out.
We are not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.