Order return

To start your return, please first read the section bellow:

Common Return Questions

What items are returnable?

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items
  • Returned items that don't match list above

 

Are there any charges for return?

  • There is no charges for return if you're returning within 7 days 
  • Original shipping charges are non-refundable

 

How do I return?

  • Enter your order number and email address in the fields below and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund (in case your items are not returned under the specified conditions listed above).
  • If you are approved, then your refund will be processed, and the amount of your purchase will automatically be applied to the original method of payment, within 10 business days.

Still have questions? Email us at contact@romanceusa.com with your full name, order number and we will get back to you shortly.


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